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Welcome to my blog, which is dedicated to Cisco technologies. On its pages we will talk about the limitless world of telephony and networking.

We will focus mostly on Cisco collaboration solutions and technologies. These are IP PBX based on Cisco Unified Communications Manager and Cisco Unified Communications Manager Express, Cisco contact centers, Cisco Voice Gateways, etc. Also, I will introduce you the education news: Cisco authorized courses, my own developed training programs, our upcoming events, online learning.

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Sincerely, Dmytro Benda

Saturday, May 12, 2012

Using Unified Messaging on Cisco UC500 Series Devices

Good morning!

Among Cisco products and solutions for small businesses, you can find the integrated devices - so called UC500 series. These devices can be described as "all in one box", i.e. in one physical device the functionality of several devices is presented. UC500 series devices, depending on the modification, usually have the functionality of a PoE switch, router, firewall, wireless access point and IP PBX, consisting of CUCME and a built-in CUE voice mail module. Thus, UC500 is the optimal solution in terms of price-quality for small offices.

In this post, I will tell you how to use the Unified Messaging feature on those devices. This feature allows you to receive and listen to voice mail messages using a regular E-mail client (MS Outlook, The Bat and others). This is done by connecting via IMAP protocol to the UC500 (in our example, we will use the UC520), or rather, to the built-in CUE voice mail module.